FAQ
What is your return policy?
You may return an item within 30 days of receiving your order if you are not satisfied. Returned items must be unused, unworn, and in their original condition with all tags attached.
To ensure fast order processing, any change or cancellation request must be submitted within 15 minutes of placing the order. After this period, orders are automatically processed and cannot be modified. Once the order has been delivered, it may be returned in accordance with our return policy for a refund.
How can I return an item?
To initiate a return, please contact our customer support team at Info@maxsofia-newyork.com. You will receive a return authorization and detailed instructions.
Return shipping costs are the responsibility of the customer unless the item is defective or an incorrect item was received.
What are your delivery costs?
We offer free shipping on all orders within the United States.
Do you ship internationally?
At this time, we ship exclusively within the United States.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to follow your shipment or visit our Track Your Order page for updates.
What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express, Maestro
- Mobile payments: Apple Pay, Google Pay